How to Request Deletion
- Email mbilaalme@gmail.com from your registered email address, or clearly state the email address linked to your account.
- Include your full name and registered phone number.
- Use the subject line "Data Deletion Request - Impulse Comms".
- If needed, we may ask for additional verification before processing the request.
What We Delete
- Your customer profile information, subject to the retention exceptions below.
- Associated authentication and app access data that is no longer required for security or compliance.
- Other personal information that is no longer necessary for operating the service or meeting legal obligations.
What We May Retain
We may retain limited information where required for transaction reconciliation, fraud prevention, security investigations, dispute handling, bookkeeping, tax, or compliance with applicable law.
- Order and payment records tied to completed or disputed transactions.
- Operational logs required for security, auditing, or abuse prevention.
- Records we must keep to comply with legal or regulatory obligations.
Processing Timeline
We aim to review and process valid deletion requests within 14 business days, although complex requests may take longer where verification or compliance review is required.